Every Solework order gets two emails. The first is your confirmation, sent within a few minutes of checkout. The second is your shipping notice, and that one carries the tracking link.
Finding your tracking link
Open the shipping notice email and click View your order. That opens your order status page, which shows where the parcel is and updates itself as it moves. Keep that page bookmarked — it is the same link the carrier updates, so it stays current without you doing anything.
If you cannot find the email, check the spam or promotions folder first. It is sent from the same address as your confirmation.
How long it usually takes
Orders are picked within one business day. Australian metro deliveries typically land in 3 to 7 business days, regional in 5 to 10. You will see movement on the tracking page once the carrier scans the parcel, which is sometimes a day after the shipping notice goes out.
Still nothing?
If it has been more than ten business days since your shipping notice, or the tracking has not moved in a week, send us your order number and we will chase it with the carrier ourselves. Contact us here.
Changed your mind, or the fit is wrong
You have 30 days from delivery. Walk in them indoors, check the fit properly, and if they are not right send them back. The returns page has the steps.